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Software Marketing Solutions Support Agreement Options

Software Marketing Solutions provides full support for all business applications software we sell. Please review your choices to decide which support agreement is right for your specific needs. The cost for each type of support is dependent on the number of users, installations, depth and breadth of programming, etc. Please contact us for a quotation.

SMS also provides extensive training to ensure your success in utilizing your software to its fullest potential.

On-Site: Software Marketing Solutions highly recommends assisting in the area of installation and implementation to ensure that you get the most from your software purchase. Software Marketing Solutions can provide your company with assistance in the area of Project planning, installation and implementation of software, setting up code tables, taxes, earnings, deductions, parallel testing, security, benefit setup, and data conversion of demographic data.

Technical Phone/E-mail/Web Support: Software Marketing Solutions provides free technical phone support for the first thirty days following a product purchase. If you should need additional phone/E-mail or remote Web support, SMS can provide it at rate of $175/hr.

Sage Abra SupportPlus: For an annual fee, Sage Software, Inc.; will provide top-notch toll-free telephone support from 8:30 a.m. through 8:00 p.m. EST. Sage Abra will provide maintenance upgrades, legislative upgrades, and version upgrades. You are able to send questions and backup documentation via fax or e-mail and web. You receive a free subscription to AbraTalk, a quarterly newsletter that addresses Human Resources and Payroll issues-plus tips on how to maximize AbraSuite software. With SupportPlus you also have the option of downloading product updates for quick access to critical product changes. Support renewals can be purchased though Us. Abra SupporPlus® product data sheet

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